Public Knowledge Base

Welcome to the AIS Public Knowledge Base

This section has come about as a result of all the frequently asked questions (FAQs) we have encountered in running Atkinsons Internet Services over the last few years. *

Subjects include setting up an email account in Outlook and Outlook Express, upgrading from Outlook to Outlook Express, Basic guides to terminology and subjects such as viruses. There are also guidelines to opening email, spotting SPAM mails and viruses before they are opened and sensible precautions.

Please make use of this section and if you would like to request a new knowledge subject, please contact us and we will endeavour to construct one and make it available.

*IMPORTANT Please be aware these are only suggested solutions we have used to solve a problem in the past and cannot be guaranteed to solve your problem. Knowledge Base guidelines are followed at your own risk, as each version of software and each computer system is unique, we cannot be held responsible for any malfunction resulting from a user following our suggestions.

AIS Customer Support

Welcome to AIS Customer Support

Please click below to fill in our support request form and submit it to us. We will contact you as soon as possible. We aim to respond to support requests within 24 hours.

AIS Customer Knowledge Base

AIS Customer Knowledge Base is an expansion of the public knowledge base containing instructions, FAQs, guides and information on software, website interfaces and issues relating directly to AIS customer websites and facilities.

Customers will be required to login to access this section. Click on 'Customer Login' to proceed.